Returns & Refunds

HYPEDEPT REFUND & RETURN POLICY

Effective Date: June 24, 2025

By completing a purchase through HYPEDEPT, the customer agrees to the following terms, conditions, and limitations regarding returns, refunds, and order discrepancies.

RETURNS

  • Requests for return must be submitted within seven (7) calendar days from the recorded delivery date (as per carrier tracking).

  • Returns are accepted for store credit only.

  • Returned merchandise must be unworn, unwashed, in original condition, with all original tags attached.

  • Returns not meeting stated conditions will be ineligible for credit and will be returned to sender.

  • Return requests must be initiated via the online portal:
    https://hypedept.aftership.com/returns

A 10% restocking fee may be applied to accounts demonstrating excessive return activity.

NON-RETURNABLE / FINAL SALE

No returns, exchanges, or credits will be accepted under any circumstances for:

  • Products marked Final Sale

  • Promotional or discounted items

  • Pre-order items (see below for limited exception)

  • Gift cards

  • Complimentary products

PRE-ORDER POLICY

Pre-order purchases are final and non-cancellable.
If the pre-order item has not shipped within twenty-one (21) calendar days from the date of purchase, a refund to the original payment method may be requested.

Requests for refund prior to the 21-day threshold will not be considered.

MISSING ITEM CLAIMS

Claims related to missing items from a received package must be submitted within seven (7) days of delivery.
Required documentation includes:

  • Photograph of all received contents

  • Photograph of exterior packaging

  • Photograph of shipping label

  • Order confirmation

If approved, a store credit equivalent to the missing item’s value will be issued.
No refunds or reshipments will be provided.

DAMAGED ITEM CLAIMS

Damage claims must be reported within seven (7) days of delivery and include clear photographs of:

  • The damaged product

  • The original packaging

  • The shipping label

Upon verification, store credit will be issued.
Refunds or item replacement will not be provided.

LOST IN TRANSIT

Shipments showing no tracking movement for fourteen (14) consecutive days are classified as “lost.”
In such instances, the customer may receive store credit.
Tracking delays or failed delivery attempts do not qualify.

“DELIVERED BUT NOT RECEIVED” CLAIMS

Where a shipment is marked “Delivered” but is not in the customer’s possession, the following steps are required:

  1. Confirm delivery address

  2. Check with household members, building staff, and neighbors

  3. Wait 48 hours after the delivery scan (some carriers scan prematurely)

If still unresolved, and reported within the 7-day window, store credit may be issued at our discretion.
Refunds are not issued for orders marked delivered by the carrier.

REFUSED SHIPMENTS / RETURN TO SENDER

Refusing delivery or marking a shipment “Return to Sender” without proper authorization may result in:

  • Loss or damage to product

  • Extended processing time

  • Ineligibility for refund

If returned and received in acceptable condition, a store credit will be issued, subject to a 10% restocking fee.
Shipping charges, taxes, and duties are non-refundable.

LIMITATIONS OF LIABILITY

HYPEDEPT is not responsible for:

  • Losses due to incorrect addresses at checkout

  • Delays caused by carrier operations

  • Deliveries marked complete by the carrier

  • Items returned without prior approval or documentation

  • Packages abandoned, refused, or mishandled post-delivery

CONTACT

All return-eligible issues must be submitted within the stated deadlines.
To file a claim or initiate a return, use the return portal or email:
📧 support@hypedept.com